Help by app
Support
Support and contact
This is the shared support channel for every Shopify app Mitasu provides (Mitasu for Apparel and others). We respond in Japanese and English.
Email us
Response time: within 2 business days (business hours: weekdays 10:00–18:00 JST). Outage reports are handled as a priority.
What to include in your message
- Your store URL (e.g., example.myshopify.com)
- The app name (e.g., Mitasu for Apparel)
- What is happening and what you expect to happen (a screenshot helps)
- The name of the theme you use (for questions about how your storefront displays)
Self-service
- User manual: how to use each screen, with screenshots.
- Frequently asked questions (FAQ)
- In the app admin, "Settings → Re-check": verifies the app's status and automatically repairs anything missing (use it when your product page looks off).
- In the app admin, the handover guide: your current settings, data status, what each screen does, and day-to-day routines on one printable page (also covers CSV import and export).
Early access and release notifications
If you would like early access to an app before it is listed on the App Store, email us with "Early access request" in the subject line and include your store URL.
How we handle data
For what we collect and where it is stored, see our Privacy Policy.
Company
Inherit Co., Ltd. / Contact: [email protected]. For more, see About us.